Privacy policy

Privacy Policy

This Privacy Policy describes how Pzagi (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you visit, use, or make a purchase from www.pzagi.com (the “Site”).

By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

Personal Information We Collect

We may collect personal information in the following ways:

Information you provide to us:

Name, billing address, and shipping address

Email address and phone number

Order details and customer support communications

Payment information, which is processed securely by our payment service providers

Information collected automatically:

IP address, browser type, device information, and operating system

Pages visited, time spent on the Site, and interactions with our Site

Cookies, pixels, tags, and similar tracking technologies

Information from third parties:

Shopify, our store platform

Payment processors and payment service providers

Logistics and shipping partners

Advertising and analytics partners, such as Google and Pinterest

How We Use Your Information

We use your personal information to:

Process, confirm, and fulfill your orders

Arrange shipping, delivery, returns, refunds, and customer support

Communicate with you about your orders, including order confirmations, shipping updates, and customer service messages

Provide customer support and respond to your inquiries

Improve our website, products, services, and shopping experience

Prevent fraud, unauthorized transactions, and other illegal activities

Comply with legal, regulatory, tax, and accounting obligations

Deliver relevant advertising, marketing, analytics, and promotional communications where permitted by law

Legal Basis for Processing

If you are a resident of the United Kingdom, European Economic Area, or other region where a legal basis is required for processing personal information, we process your personal information under the following lawful bases:

Your consent, such as when you agree to receive marketing communications or allow non-essential cookies and similar tracking technologies.

The performance of a contract, such as when we process your information to accept payment, fulfill your order, arrange delivery, process returns or refunds, and provide customer support.

Compliance with legal obligations, such as keeping records for tax, accounting, regulatory, and legal purposes.

Our legitimate interests, such as preventing fraud, improving our Site and services, protecting our business, analyzing performance, and conducting marketing activities where permitted by law, provided that these interests do not override your fundamental rights and freedoms.

Payments

Payments are processed securely by our payment service providers.

We do not store your full payment card details. Payment information is handled by third-party payment processors that follow applicable security and payment industry standards.

Advertising & Marketing

We may use third-party advertising and analytics tools to promote our products, measure performance, and improve our services.

These may include:

Google Ads and Google Analytics, used for conversion tracking, remarketing, analytics, and understanding user behavior

Pinterest Ads and Pinterest Tag, used to measure ad performance and deliver relevant advertisements

These services may use cookies, pixels, tags, and similar technologies to collect information about your activity on our Site and other websites.

We may share certain personal information with advertising and analytics partners for targeted advertising, analytics, and marketing purposes where permitted by law.

Cookies

We use cookies and similar technologies to:

Enable core website functionality

Remember your preferences

Improve user experience

Analyze website traffic and performance

Support advertising, remarketing, and marketing campaigns

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features or functionality of the Site.

Sharing of Information

We may share your personal information with trusted third parties where necessary to operate our business and provide our services, including:

Shopify and other service providers that help operate our online store

Payment processors and fraud prevention providers

Shipping, logistics, and fulfillment partners

Customer support and communication service providers

Advertising and analytics partners, such as Google and Pinterest

Professional advisers, legal authorities, or regulators where required by law

We do not sell your personal information for monetary compensation.

Hours, under certain privacy laws, sharing information with advertising partners for targeted advertising may be considered a “sale” or “sharing” of personal information.

Your Privacy Rights

Depending on your location, including the United States, United Kingdom, or European Economic Area, you may have certain privacy rights, including the right to:

Access the personal information we hold about you

Request correction of inaccurate or incomplete personal information

Request deletion of your personal information

Request restriction of processing

Object to certain processing activities

Request data portability

Withdraw consent where processing is based on consent

Opt out of targeted advertising or certain data sharing activities

To submit a privacy request, please contact us at hello@pzagi.com.

If you are a resident of the European Economic Area or the United Kingdom and believe we are unlawfully processing your personal information, you have the right to lodge a complaint with your local data protection supervisory authority, such as the Information Commissioner’s Office in the United Kingdom.

California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act.

These rights may include the right to know what personal information we collect, use, disclose, sell, or share, the right to request deletion or correction of your personal information, and the right to opt out of the sale or sharing of your personal information.

We do not sell personal information for monetary compensation.

However, our use of advertising and analytics tools may be considered “sharing” under California privacy laws.

To request access, deletion, correction, or to opt out of the sale or sharing of personal information, please contact us at hello@pzagi.com.

International Data Transfers

Pzagi is operated from the United Kingdom and serves customers in the United States and other countries.

Your personal information may be processed, stored, or transferred in countries outside your place of residence, including countries that may have different data protection laws.

Where required, we take reasonable steps to ensure your personal information is protected in accordance with applicable data protection laws, including UK data protection laws and GDPR-related requirements.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including:

Processing and fulfilling orders

Providing customer support

Complying with legal, tax, accounting, and regulatory obligations

Resolving disputes and enforcing our policies

When personal information is no longer needed, we will delete, anonymize, or securely retain it as required by applicable law.

Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

Our Site is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at hello@pzagi.com, and we will take appropriate steps to delete such information.

Third-Party Links

Our Site may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs.

Any changes will be posted on this page with an updated effective date where applicable.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Business Name: Pzagi

Email: hello@pzagi.com

Phone number: +44-7455 185452

Address: 82 Southwell Rd, Lowestoft, NR33 0RN, United Kingdom