Shipping policy

Shipping Policy

Thank you for shopping with Pzagi. This Shipping Policy explains our order processing times, estimated delivery times, shipping fees, and delivery-related information.

Order Processing Time

All orders are processed within 1–3 business days, Monday to Friday, excluding weekends and public holidays.

Order cut-off time is 5:00 PM GMT. Orders placed after the cut-off time will be processed on the next business day.

During peak seasons, promotional periods, or holidays, order processing times may be slightly extended.

Shipping & Delivery Time

Total delivery time is calculated as:

Total Delivery Time = Processing Time + Shipping Time

Please note that delivery times are estimates and may vary due to carrier delays, customs clearance, weather conditions, public holidays, or other circumstances beyond our control.

Shipping Origin

Pzagi is based in the United Kingdom. Orders may be fulfilled from the United Kingdom or from international partner warehouses depending on product availability and the customer’s shipping address.

Shipping Fee

We currently offer free standard shipping on all orders to the destinations listed above.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

Please allow 1–3 business days for tracking information to update after your order has been dispatched.

Address Information

Please ensure that your shipping address, email address, and contact number are complete and accurate at checkout.

Pzagi is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees depending on the destination country’s regulations.

For orders shipped to the United States, applicable customs duties, import taxes, or fees may be charged according to U.S. customs regulations. If any charges apply, they are determined by customs authorities or the carrier and are the customer’s responsibility unless otherwise stated at checkout.

For orders shipped to other international destinations, any applicable customs duties, import taxes, or fees are determined by local authorities and are the responsibility of the customer unless otherwise stated at checkout.

Delivery Issues

If your order has not arrived within the estimated delivery timeframe, or within 20 business days after shipment, please contact us at hello@pzagi.com.

We will investigate the issue with the shipping carrier or logistics provider and assist you as quickly as possible.

If a package is confirmed lost in transit, we may offer a replacement or refund depending on the result of the carrier investigation.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order cannot be delivered due to an incorrect or incomplete address provided by the customer, Pzagi is not responsible for delivery delays, failed delivery, or return shipping costs.

Contact Information

If you have any questions about shipping or delivery, please contact us:

Store Name: Pzagi
Email: hello@pzagi.com
Phone: +44-7455 185452
Address: 82 Southwell Rd, Lowestoft, NR33 0RN, United Kingdom
Website: https://www.pzagi.com