Terms of service

Terms of Service

Welcome to Pzagi. This website is operated by Pzagi. By accessing our Site, browsing our products, or purchasing from us, you agree to be bound by the following Terms of Service.

Please read these Terms carefully before using our website.

Online Store Terms

By using this Site, you confirm that you are at least the age of majority in your place of residence.

You agree not to use our products, website, or services for any unlawful, fraudulent, or unauthorized purpose.

You must not violate any applicable laws, rules, or regulations when using our Site.

General Conditions

We reserve the right to refuse service to anyone for any lawful reason at any time.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Site, products, services, or content without our written permission.

Your information, excluding payment information, may be transferred over various networks as part of normal website operation.

Payment information is encrypted and processed securely by our payment service providers.

Accuracy of Information

We strive to ensure that the information on our Site is accurate, complete, and up to date.

However, we do not guarantee that all content, product descriptions, pricing, availability, images, or other information is free from errors, omissions, or inaccuracies.

We reserve the right to correct any errors, inaccuracies, or omissions and to update or change information at any time without prior notice.

Products and Pricing

All products are subject to availability.

We reserve the right to modify, update, discontinue, or limit the availability of any product at any time.

Prices for our products are subject to change without notice.

We make every effort to display product colors, images, sizes, and details as accurately as possible. However, we cannot guarantee that your device or monitor will display colors or product details exactly as they appear in real life.

Taxes, Duties, and Import Fees

Product prices displayed on our Site do not include any customs duties, import taxes, brokerage fees, or other charges that may be imposed by customs authorities or carriers, unless otherwise clearly stated at checkout.

For international orders, including orders shipped to the United States, any applicable customs duties, import taxes, or related fees are determined by local authorities or carriers and are the responsibility of the customer unless otherwise stated at checkout.

We are not responsible for delays caused by customs clearance or failure by the customer to pay any applicable import fees.

Orders and Billing Information

We reserve the right to refuse, limit, or cancel any order where necessary, including orders that appear to be fraudulent, inaccurate, incomplete, or in violation of these Terms.

You agree to provide accurate, current, and complete billing, shipping, contact, and payment information for all purchases made through our Site.

If your billing or shipping information is incorrect or incomplete, your order may be delayed, canceled, or undeliverable.

For more details about order processing and delivery, please review our Shipping Policy.

For returns and refunds, please review our Return & Refund Policy.

For how we collect and use personal information, please review our Privacy Policy.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible at hello@pzagi.com.

We cannot guarantee cancellation once an order has been processed, fulfilled, or shipped.

If an order has already been shipped, it may need to be handled as a return in accordance with our Return & Refund Policy.

Shipping and Delivery

Shipping times, delivery estimates, shipping fees, and delivery-related terms are described in our Shipping Policy.

Delivery times are estimates and may vary due to carrier delays, customs processing, public holidays, weather conditions, or other circumstances beyond our control.

Customers are responsible for providing a complete and accurate shipping address at checkout.

Returns and Refunds

Returns and refunds are handled in accordance with our Return & Refund Policy.

Customers must follow the return instructions provided in our Return & Refund Policy and contact us before sending any return.

Refunds are issued to the original payment method when approved, subject to the conditions stated in our Return & Refund Policy.

Intellectual Property

All content on this Site, including text, images, graphics, logos, product photos, designs, layout, icons, and other materials, is owned by Pzagi or used with permission from our licensors or service providers.

You may not copy, reproduce, modify, distribute, sell, publish, display, or use any content from this Site for commercial purposes without our prior written consent.

Unauthorized use of our content, branding, or intellectual property is prohibited.

Third-Party Services and Links

Our website may include services, tools, or links provided by third parties, including Shopify, payment providers, advertising platforms, analytics providers, Google, Pinterest, or other external services.

Third-party services may have their own terms, policies, and privacy practices.

We are not responsible for the content, accuracy, policies, practices, or availability of third-party websites or services.

Your use of third-party services is at your own risk.

User Comments, Feedback, and Submissions

If you send us comments, reviews, suggestions, ideas, feedback, or other submissions, you agree that we may use them to improve our products, services, website, and customer experience.

You agree that your submissions must not violate any third-party rights, contain unlawful material, or include harmful, abusive, misleading, or offensive content.

Prohibited Uses

You are prohibited from using this Site or its content:

For any unlawful, fraudulent, or unauthorized purpose.

To violate any applicable laws, regulations, or third-party rights.

To infringe upon intellectual property rights.

To submit false, misleading, or inaccurate information.

To transmit viruses, malware, harmful code, or other malicious technology.

To interfere with or disrupt the security, functionality, or operation of the Site.

To collect or track personal information of others without authorization.

To engage in spam, phishing, scraping, crawling, or other abusive activity.

We reserve the right to terminate or restrict your access to the Site if you violate these prohibited uses.

Disclaimer of Warranties

We do not guarantee that your use of our Site or services will be uninterrupted, timely, secure, error-free, or free from viruses or other harmful components.

Products and services are provided on an “as available” and “as is” basis, to the fullest extent permitted by law.

Nothing in these Terms affects any rights you may have under applicable consumer protection laws.

Limitation of Liability

To the fullest extent permitted by law, Pzagi shall not be liable for any indirect, incidental, special, consequential, punitive, or similar damages arising from your use of the Site, products, or services.

This includes, but is not limited to, loss of profits, loss of data, loss of revenue, business interruption, or other damages, even if we have been advised of the possibility of such damages.

Nothing in these Terms limits or excludes liability where it would be unlawful to do so under applicable law.

Indemnification

You agree to indemnify and hold harmless Pzagi from any claims, damages, losses, liabilities, costs, or expenses arising from your breach of these Terms, misuse of the Site, violation of applicable laws, or infringement of third-party rights.

Dispute Resolution

If you have any issue or dispute regarding your order, our products, or your use of the Site, please contact us first at hello@pzagi.com so we can try to resolve the matter directly and fairly.

We will make reasonable efforts to resolve disputes through good-faith communication before either party takes further action.

Nothing in these Terms limits any mandatory consumer rights or legal remedies that may apply under the laws of your country or region of residence.

To the fullest extent permitted by applicable law, any dispute must be brought on an individual basis and not as part of a class, collective, or representative action.

Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

Nothing in these Terms affects any mandatory consumer rights that may apply in your country or region of residence.

Changes to These Terms

We reserve the right to update, modify, or replace these Terms at any time.

Changes will take effect immediately upon posting on this page.

Your continued use of the Site after any changes are posted means that you accept the updated Terms.

Contact Information

If you have any questions about these Terms, please contact us:

Business Name: Pzagi

Email: hello@pzagi.com

Phone number: +44-7455 185452

Address: 82 Southwell Rd, Lowestoft, NR33 0RN, United Kingdom